Reflex Audio Systems Inc. was founded in 2002 to create and market unique music products. We're based in Calgary, Canada, in the shadow of the Rocky Mountains.

Being a small company has its advantages; each product we make is carefully assembled and tested by hand. Let us know if there's a unique music device you'd like to see on the market. We're already working on a few really cool surprises.

 

	Reflex Audio Systems Inc. PO Box 69010 RPO Bridlewood Calgary, Alberta T2Y 4T9 Canada
	(403) 770-1563 (phone) (866) 920-9018 (toll free fax)
	info@reflexaudio.com store@reflexaudio.com support@reflexaudio.com

We stand behind our products with a 180 day replacement warranty on all hardware products. During this period, if your unit requires repair we will replace it with a new or refurbished unit at our discretion. Please see our Return Policy (below) for information about obtaining a Return Merchandise Authorization (RMA). Warranty returns arriving without a valid RMA will be refused.

The standard manufacturer's warranty applies to all software that we sell. To obtain product support, you must contact the manufacturer directly. Please contact our support team for more information.

We offer a 14-day money back guarantee on all hardware purchases. Returned purchases must be in new condition with all accessories, documentation, and packaging. 

Because of the risk of piracy, we cannot offer refunds on software.  Defective software returned within 14-days will be replaced with an equivalent or newer version. We cannot refund shipping charges and all returns should be shipped to us freight-prepaid. 

Return Merchandise Authorization (RMA)

Customers must request an RMA from our sales department by emailing our support team or by calling us at (403) 770-1563. The RMA number must be clearly marked on the outside of the box. Returns arriving without a valid RMA will be refused.


All returns should be sent postage prepaid to:

Reflex Returns Department
PO BOX 69010
RPO Bridlewood
Calgary, AB 
T2Y 4T9
Canada